We are looking for a Customer Service Representative with Norwegian or Swedish in Spain

Responsible for handling all support before, during and after travel related questions for Business customers
Make new flight reservations in Amadeus
Change already existing reservations in Amadeus
Check rules and regulations for tickets regarding cancellation/change etc.
The Advisor shall provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations
Responsible for ensuring call resolution in a timely manner, while maintaining the highest level of quality support in every customer interaction
Accurately logging all interactions via Client’s Contact Management System
Achieve call center metrics as defined by the Supplier
Recognize and adjust support approach to accommodate all levels of customer’s experience
Educate customers on support options, and the steps being taken to resolve the issue, including online tutorials, in-store programs and help applications built into the programs
Communicate positively with team members, customers, and other partners
Escalate issues to the appropriate department according to Client’s Procedures

HS Diploma or equivalent
Travel business experience
Ticketing skills / IATA – nice to have
Amadeus reservation skills –
Preferably previous experience in a customer service role within Travel Industry
Excellent customer service skills
Strong written, verbal and organizational skills
Passion for customer care
User-level knowledge of computer technology, personal computer or other devices such as tablets, smartphones etc.
Written and verbal fluency in the language of the market
Written and verbal fluency in English. Training, material, systems and technical terminology will be in English in both written and verbal format. In addition to calls in the native language English calls will be handled as well.

Gross yearly salary around 24000-26000 euro + bonus

KPI Bonus - up to €2400/ year

Relocation package

Health insurance