You need a valid European passport or work permit to apply for this position.
We are looking for Account Manager with French OR Danish OR Finnish OR Norwegian in Spain
The advisor is responsible for the handling of technical customer contacts for a variety of products mainly inbound via different communication canals. He/she must give information in a practical and clear manner within the set parameters. This advisor must also answer questions concerning specific procedures and services.
In a correct, customer friendly and efficient manner answer and/or solve complex technical questions or problems posed by customers via telephone or email.
Identify and analyze the technical issue of the customer by good listening and asking clear and concise questions.
Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems.
Per customer contact gather and document all relevant information into the system to insure a high level of service is delivered.
Keep up to date with all new developments in the technical area, networks and consumer electronics relating to the position.
|Fluent in English and the language for the market at native level
Two years of related technical sales experience preferred
Experience in working in Channel environment, knowledge of partners and distributors is a plus
Familiar with channel programs
Excellent negotiation management and strong communication skills (verbal & written) including excellent telephone and presentation skills
Work toward goal achievement using negotiation, teamwork/collaboration, motivation and time/work prioritize
Ability to demonstrate innovation and good judgment/problem-solving skills when making decisions
Ability to establish an individual course of action to accomplish goals while using appropriate
Familiar with sales CRMs. Microsoft office
|Supports a minimum of two languages fluently both written and spoken
Enough understanding of the English language to follow training.
Preferably with a completed ICT training.
A strong technical affinity, experience in technical field is a plus
Knowledge of network architecture and Consumer Electronics products (wireless audio, smart displays, etc.)
A good understanding of the MS Office environment is essential.
Good telephone etiquette.
Experience in Business-to-Consumer (B2C) or Business-to-Business (B2B) environment is beneficial.
|Basic €18400 gross / year|
|Bonus potential: up to €1800 / year.|
Relocation Package provided
Discount on Gym (located across the street)