Why join us

Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day.

We are looking for Italian speaking - Live Advisors to join our exciting projects, with leading brands from tech, finance, travel, fashion, healthcare, and many more industries.



What we offer you

You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.

What you will learn with us will make you a valuable member of our team or any other team.

Your benefits at Webhelp:

-Full-time contract, 39 hours/week: Monday - Friday 11:00 to 20:00.
-Salary: 21,000 euros gross/year + bonus up to 4.000 euros gross/year
-Great office location in Barcelona.
-Friends hunting (referral) bonus.
-Full paid training about the company and the project you will be working on.
-Career development program and specialized courses.
-Opportunities for a career abroad through the Webhelp International Mobility Program.



What you'll experience at Webhelp

As a Live Advisor in our team, you will:

- Present on public, and internal facing video content.
- Present products' features on a video call.
- Deliver excellent customer service on each call.
- Increase sales conversion rate from query to purchase.
- Answer queries efficiently.
- Provide market related insights and feedback.
- Do scriptwriting and translations.
- Create and present training content.
- Support the contact center team by taking phone calls and chats.
- Support filming tasks as required including potential sporadic out of office hours.


We'll be a great match if you:

-Are native or proficient in Italian and fluent in English.
-Are comfortable working in front of a camera.
-Possess amazing communication skills.
-Have previous customer service and/or sales experience.
-Have experience within technology.
-Possess a friendly and engaging personality.
-Are comfortable working in a training and sales environment.
-Feel comfortable demonstrating on a one to one and group basis.
-Are self-motivated and positive.
-Come with the desire to tackle challenges and change.
-Are team-player.
-Share our values of commitment, unity, integrity, recognition, and WOW.



Don't meet every single requirement?

At Webhelp, we are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can learn and develop themselves professionally. If you feel you don't check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it's this one or a future role.



Who we are

Webhelp is a people-first company and a global leader in the BPO industry. With more than 100 nationalities, Webhelp Spain is one of the main multilingual centers of the Group. We focus on creating memorable customer experiences and developing business solutions adapted to each company. We enhance the value of the most innovative brands by combining intelligence and emotion to make business more human.



If this sounds like you, join us at Webhelp!



Webhelp is an equal-opportunity employer

Webhelp is committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.
RRQ23-005640-1-ITALY