Customer Service Agent - Dutch + - Enschede/Amsterdam by Abroad Experience

You give general information, support and service in an effective way to customers and, if applicable, travel agents in order to improve customer satisfaction, using communication channels like phone, email, and chat.
You give website assistance to customers
You give information to customers on fares, availability and schedules.
You recognize sales leads and acts upon them.
You explain advantages of company's services over competitors and search for alternatives if the customer's initial wish cannot be fulfilled in order to conclude a sale and to increase turnover.
Provide feedback to the company about the use of their website and suggest improvements.

Requirements

Professional secondary education (MBO)
Dutch business fluency and fluent English language skills plus another language at a fluent level on top (preferably French)
Empathic and a quick problem solver
Willing to go the extra mile to exceed customers' expectations and very service-oriented
Proactive in sharing ideas to improve efficiency and customer satisfaction
Previous customer service experience is preferable; or work experience in travel industry
Team player, but also able to work independently
Flexibility regarding working hours
You feel comfortable with working with (more complex) computer systems

Related tags

JOB SUMMARY

Customer Service Agent - Dutch + - Enschede/Amsterdam by Abroad Experience

Amsterdam

3 months ago

No experience / No degree

Full-time