What you will do

Troubleshoot and resolve applications and business issues supporting Johnson Controls digital platform where we offer products, parts, and services from our portfolio: Building Automation Systems & Controls, Fire detection, Security and HVAC (Heating, Ventilation, Commercial Air Conditioning, and Industrial Refrigeration)

How you will do it

• Perform online (TeamViewer) customer technical support as needed
• Team with development engineering and 3rd party suppliers to expedite field reported problems to resolution
• Aid in determining root cause and test solutions to field and customer reported problems
• Document accurate case records of customer issues, status progress and problem resolutions utilizing Salesforce CRM
• Work with cross functional teams to help resolve escalated customer or systemic application issues
• Participate in and provide technical support related to account functionality and on new products test sites
• Analyze the reported issue/case and find out if it is individual or on a global level

• Troubleshoot and resolve it as soon as possible and if needed, follow up with the relevant team (development engineering and 3rd party suppliers)

Required

• Completed high school or university education
• At least two years of previous experience in customer service/IT support role or similar support position
• English – Upper intermediate knowledge (B2)
• Advanced computer skills with Microsoft Office Suite
• Strong communication skills to present and explain complex technical issues
• Customer focused with a strong desire to resolve issues to the customer’s satisfaction in a timely manner
• Ability to prioritize and handle multiple tasks in a fast-paced support environment while serving a diverse group of internal and external customers
• Willingness and ability to learn quickly

Preferred

•  Experience in a field / customer service support role, IT related support role or similar support position
•  Experience with Salesforce CRM platforms (CRM, Cloudcraze, etc.)

Our benefits

Besides working in an international environment, you will receive a regularly monthly bonus after your first six months, meal vouchers, a recreation allowance and retail discounts. Additionally, our flexible benefits program will allow you to customize benefits from a selection of 3500 products and service such as gym membership, medical cover, a multi-sports card plus many more. 

Our onsite facilities at our Bratislava based office includes a fitness center, canteen, nursery, and coffee machines located on every floor. 

If you are relocating to Bratislava to join Johnson Controls, you will be eligible to receive a housing allowance to help you setup your new life in Slovakia. 

The gross monthly salary for this position starts from 1300 EUR per month, plus a monthly bonus that starts after your first 6 months. Please note this is a minimum salary and our compensation packages are based on your professional experience and qualifications

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