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Team Leader for AirBnB project - German and English Speaker by Webhelp Portugal
Job post no longer accepts applications
2 months ago
Posted date
2 months ago
OtherJob category

About Webhelp

Webhelp is a French multinational BPO company that is making business more human for the world's most exciting brands. By choosing Webhelp, you will be part of a community of over 120,000 game-changers from more than 140 locations in 60 countries.

Join us at Webhelp and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide.

What you'll be doing at Webhelp

As a German and English-Speaking Team Leader for AirBnB project, you will:

    • Supervise, monitor and develop a team of Customer Advisors.

    • Closely monitor the SLA's and KPI's of the project.

    • Guarantee the continuous monitoring and improvement of the KPI's project by identifying performance gaps, analyzing root causes, and developing strategies to improve the results of the team.

    • Lead a team to success by creating an inspiring customer service environment focused on quality and achieving high-level performance.

    • Create an inspiring team environment with an open communication culture

    • Have a unique opportunity to start working in a consolidated market where you can directly contribute to the company's fast-paced growth and internal progress in different job positions.

We'll be a great match if you:

    • Have a high level of German (written and oral) and fluent in English (C1)

    • Have Previous experience in the insurance industry (mandatory)

    • Have at least on 1 year of previous experience in Team Management (mandatory)

    • Have In-depth knowledge of performance metrics (KPI's)

    • Have excellent communication and leadership skills

What we offer you:

    • Strong compensation package (14 monthly payments per year plus bonus)

    • Monthly meal allowance paid in voucher card (net)

    • Private Health Insurance (after 6 months)

    • Personal and career development programs and mentoring to develop skills

    • Possibility to participate in a growing multicultural Project

    • Flexible Schedule from Monday to Saturday

    • Work in a diverse environment with people from over 75 nationalities

    • Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports and social responsibility activities, internal parties and much more!

    • We promote inter-company mobility to work at any of our sites around the world

    • Relocation package and accommodation guaranteed (for 12 months)

    • Workplace: Work on-site in Lisbon, Portugal

Webhelp Portugal is an equal-opportunity employer.

Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.
Related tags
Team Leader for AirBnB project - German and English Speaker by Webhelp Portugal
2 months ago
No experience / No degree