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Team Leader for AirBnB project - German and English Speaker by Webhelp Portugal
Job post no longer accepts applications
LisbonLocation
Lisbon
a year ago
Posted date
a year ago
OtherJob category
Other


About Webhelp



Webhelp is a French multinational BPO company that is making business more human for the world's most exciting brands. By choosing Webhelp, you will be part of a community of over 120,000 game-changers from more than 140 locations in 60 countries.



Join us at Webhelp and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide.



What you'll be doing at Webhelp



As a German and English-Speaking Team Leader for AirBnB project, you will:

    • Supervise, monitor and develop a team of Customer Advisors.


    • Closely monitor the SLA's and KPI's of the project.


    • Guarantee the continuous monitoring and improvement of the KPI's project by identifying performance gaps, analyzing root causes, and developing strategies to improve the results of the team.


    • Lead a team to success by creating an inspiring customer service environment focused on quality and achieving high-level performance.


    • Create an inspiring team environment with an open communication culture


    • Have a unique opportunity to start working in a consolidated market where you can directly contribute to the company's fast-paced growth and internal progress in different job positions.



We'll be a great match if you:

    • Have a high level of German (written and oral) and fluent in English (C1)


    • Have Previous experience in the insurance industry (mandatory)


    • Have at least on 1 year of previous experience in Team Management (mandatory)


    • Have In-depth knowledge of performance metrics (KPI's)


    • Have excellent communication and leadership skills



What we offer you:

    • Strong compensation package (14 monthly payments per year plus bonus)


    • Monthly meal allowance paid in voucher card (net)


    • Private Health Insurance (after 6 months)


    • Personal and career development programs and mentoring to develop skills


    • Possibility to participate in a growing multicultural Project


    • Flexible Schedule from Monday to Saturday


    • Work in a diverse environment with people from over 75 nationalities


    • Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports and social responsibility activities, internal parties and much more!


    • We promote inter-company mobility to work at any of our sites around the world


    • Relocation package and accommodation guaranteed (for 12 months)


    • Workplace: Work on-site in Lisbon, Portugal



Webhelp Portugal is an equal-opportunity employer.



Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.
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JOB SUMMARY
Team Leader for AirBnB project - German and English Speaker by Webhelp Portugal
Lisbon
a year ago
No experience / No degree
Full-time