Why join us

Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day.

We are looking for Italian speaking - Renewal Specialists to join our exciting projects, with leading brands from tech, finance, travel, fashion, healthcare, and many more industries.


What we offer you

You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.

What you will learn with us will make you a valuable member of our team or any other team.

Your benefits at Webhelp:

-Full-time contract
-Competitive salary and performance bonus
-Restaurant card
-Work a few days from home but also from our sunny office in Málaga
-Friends hunting (referral) bonus
-Full paid training about the company and the project you will be working on
-Career development program and specialized courses
-Opportunities for a career abroad through the Webhelp International Mobility Program

What you'll experience at Webhelp

As a Renewal Specialist in our team, you will:

-Act as Primary point of contact for the customer during the renewals process, building trust & setting the foundation for long term Microsoft relationship
-Effectively turn renewals leads into opportunities and revenue pipeline by filtering them through different criteria, e.g. BANT (budget, authority, need and timeline)
-Engage with small and medium businesses across industries, company sizes and types to determine their needs and identify upsell/cross sell opportunities
-Understand customers current Microsoft license position, leading with Microsoft's cloud technologies to secure customer wins, maximizing up-sell and cross-sell opportunities collaborating with Solution Specialists and other stakeholders as needed
-Support renewal process by engaging & co-ordinating multiple stakeholders (PCM, TCM, CE) aligned to customer needs, ensuring renewal closes on time

We'll be a great match if you:

-Are native or proficient in Italian with advanced English level.
-Have 2+ years sales experience with a proven track record of success
-Have experience using Microsoft Office Suite applications and passion for cloud technologies
-Possess general knowledge of the IT industry, with the capacity to learn and retain knowledge about individual products and business solutions quickly and accurately
-Demonstrate your ability to understand customer needs, create and deliver customized, customer-focused pitches and solutions
-Have an achievement and success-driven personality
-Have experience selling Azure, Office 365, Dynamics 365 or similar solutions (preferred)
-Share our values of commitment, unity, integrity, recognition, and WOW

Don't meet every single requirement?

At Webhelp, we are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can learn and develop themselves professionally. If you feel you don't check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it's this one or a future role.

Who we are

Webhelp is a people-first company and a global leader in the BPO industry. With more than 100 nationalities, Webhelp Spain is one of the main multilingual centers of the Group. We focus on creating memorable customer experiences and developing business solutions adapted to each company. We enhance the value of the most innovative brands by combining intelligence and emotion to make business more human.

If this sounds like you, join us at Webhelp!

Webhelp is an equal-opportunity employer

Webhelp is committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.
RRQ23-003816-1-ITALY