Why join us



Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day.



We are looking for a Finnish speaking - Customer Representative to join our exciting projects, with leading brands from tech, finance, travel, fashion, healthcare, and many more industries.



What we offer you



You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.



What you will learn with us will make you a valuable member of our team or any other team.



Your benefits at Webhelp:



-Full-time contract, 39 hours/week: Monday - Friday 9:00 to 18:00.
-Salary: 17,923 euros gross/year + bonus up to 1.920 euros gross/year.
-You can work from home anywhere in Spain.
-Friends hunting (referral) bonus.
-Full paid training about the company and the project you will be working on.
-Career development program and specialized courses.
-Opportunities for a career abroad through the Webhelp International Mobility Program.



What you'll experience at Webhelp



As a Customer Representative in our team, you will:



-Work directly with clients to resolve their requests, when possible, in a single telephone call, using the appropriate troubleshooting protocols.
-Log and follow-up on orders and requests and deliver high quality customer service on post-sales requests on logistics, warranties, refunds, etc.
-Make the best decision for each situation by thinking creatively, helping customers over the phone and providing an excellent customer service experience.



We'll be a great match if you:



-Are native or proficient in Finnish and fluent in English. Swedish is a plus!
-Have experience in production, audiovisual and sound technologies, working with sound cables, wireless networking and wifi technology, or as a DJ, (is preferred). If not, we can teach you!
-Show interest and aptitude for sound and connectivity technologie.s
-Are a fast learner.
-Can adapt to unplanned situation in a methodical and organized way.
-Take ownership.
-Have great communication skills and are people oriented.
-Are a good team player with drive for success.
-Possess previous experience in similar position and knowledge of SAP is a plus.
-Share our values of commitment, unity, integrity, recognition, and WOW.



Don't meet every single requirement?



At Webhelp, we are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can learn and develop themselves professionally. If you feel you don't check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it's this one or a future role.



Who we are



Webhelp is a people-first company and a global leader in the BPO industry. With more than 100 nationalities, Webhelp Spain is one of the main multilingual centers of the Group. We focus on creating memorable customer experiences and developing business solutions adapted to each company. We enhance the value of the most innovative brands by combining intelligence and emotion to make business more human.





If this sounds like you, join us at Webhelp!



Webhelp is an equal-opportunity employer



Webhelp is committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.
RRQ23-005566-1-FINLAND