Sales/ Customer Service & Up-Sell Roles- Based in Ireland

For Swedish Speakers

National Pen is a Multinational Promotional Products Company providing expert knowledge and essential Promotional Products for Professionals and Businesses worldwide.

Our workforce is from over 30 different countries with 19 working languages, we give on-going training to provide you with the tools to be successful. Our Training Department has won The Best Training Initiative for 2019!

• Language Skills Required: Good English and be Fluent in Swedish.

Sales Agent Requirements & Daily Tasks:

• Sales experience desired, but not essential as we provide extensive paid training
• Remain Professional under pressure
• Strong communication and computer skills
• Self-motivated, goal oriented and have a positive personality
• Be open and coachable, be persistent and a good team player

• Work from a shared database of NPL customers.
• Work closely within a team, teamwork is very important.
• Excellent attention to detail to enter customer imprint details, company name, web address, phone number.
• High volume of Outbound Phone Calls per Day, an achievable target as an automatic system is used.
• Reach sales targets, achievable sales targets are set. Targets vary depending on the time of year.

Customer Service Agent Requirements & Daily Tasks:

• Customer Service/Accounts and Collection experience desired but not essential as we provide paid training.
• Ability to analyse a problem quickly and resolve it following procedures
• Good telephone manner: courteous, clear speech, good call management
• Customer service focused, able to deal with customers in a friendly and polite manner 
• Computer literate/ strong attention to detail
• Be open, coachable and a team player

• Inbound & Outbound Calls (General queries, finance queries, shipping issues, Up-Selling)
• Resolving customer issues, problem solving and negotiating
• Processing orders via telephone and email, Translating and proof reading
• Any other duties/projects as directed by Management
• Document customer comments re: payment date / disputes etc.
• Ensure that the requested paperwork and documentation is issued to customers.
• Assist cash application team and ensure that payments are processed.

Upsell Agent Requirements & Daily Tasks:

• Some sales experience desired, but not essential as we provide extensive paid training
• Strong communication and computer skills
• Self-motivated, goal oriented and have a positive personality
• Be open and coachable, be enthusiastic and a good team player
• Have the ability to work efficiently, show good attention to detail and be able to multitask 
• Good telephone manner: professional, courteous, clear speech, good call management

• Call existing and new customers to confirm mail orders received 
• Verify details & enter orders accurately
• Increase customer orders by offering discounted rates
• Work on projects to increase National Pen revenue from outbound call campaigns
• Any other duties/projects as directed by Senior Management

Benefits:

• Attractive relocation package

(Four nights B&B and a flight refund of up to €150.00)

• First day induction
• Orientation Assistance including Accommodation assistance, revenue, Irish bank account set up
• Two weeks paid training
• Team incentives
• Continuous coaching and mentoring
• Career development program
• Medical cover
• Commission/ Bonus Structure

• Staff discount with over 60 local shops and businesses
• Multicultural environment
• Social club
• Weekly payroll
• No Weekend and No Shift work
• Amazing employee referral program so you can bring your friends
• Discounted gym membership
• Paid holidays
• Free parking for your car or bike!
• Canteen
• Fun events for employees, friends, and family!