At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!
For one of our clients – an international company, leading game developer providing player-favourites to the most successful global brands in the iGaming industry, we are on a lookout for confident and energetic people for the role –iGaming Agent Lead with English (day/night shifts).
Essential Duties and Responsibilities:
- Supervise the team, ensuring adherence to company policies and handling absence, disciplinary, and grievance issues;
- Drive team performance, contributing to organizational goals through training and development initiatives;
- Regularly coach and mentor team members, fostering personal and professional growth;
- Ensure all services align with company values, policies, procedures, and KPIs;
- Foster teamwork by supporting communication and organizing regular team meetings;
- Identify team and individual learning needs and collaborate with the training department to address them.
Requirements:
- At least 1 year in a similar role, preferably in iGaming or Live Casino;
- Strong communication, leadership, and conflict management abilities;
- Fluent in English (both written and spoken);
- Proficient in Office 365 and other essential software;
- Willingness to work in shifts – day and night;
- Excellent ability to prioritize tasks and manage time effectively;
- A degree in Management is a plus and previous experience in iGaming or Live Casino is a plus.
Our client offers:
- Competitive salary and additional bonuses;
- Stable and secure job and paid annual leave days;
- Private health insurance;
- Paid training and ongoing learning opportunities for all employees;
- Opportunities for career growth and development;
- Work in a friendly environment that values skills and collaboration.
If you’re excited and confident that you’re the perfect fit, we’d love to hear from you! Take the next step by sending us your detailed resume in English at your earliest convenience. (Don’t forget to include the reference number MN_)
We’ll be in touch promptly with candidates whose profiles closely match our requirements.
Your privacy is our priority—rest assured that all information is handled in full compliance with the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).