Digital Advisor with German & English for Santos/ Portugal! 🇵🇹 FULL Accommodation and Relocation Support
📍 Location: Portugal
⏰ Working Hours: Full-time (40 hours/week) | Monday – Sunday | 09:00 – 23:00
📄 Contract: Unfixed-term contract
🛑 Probation Period: 30 Days
🌍 About our client:
Our Client is a global marketplace that connects travelers with unique accommodations in over 191 countries.
🔎 What You’ll Do:
✔ Handle inbound/outbound calls, chat, and messages professionally and empathetically, including urgent situations.
✔ Apply for policies and ensure community satisfaction.
✔ Take ownership of user queries until resolution or escalation.
✔ Investigate and escalate urgent and sensitive matters when necessary.
✔ Manage cases involving safety concerns using trauma-informed methodologies.
✔ Provide exceptional claims service for Damage Protection, Liability Insurance, and Experience Liability Insurance.
✔ Identify process improvements and submit feedback.
🎯 What You Need:
🔹 1-3 years of experience in claims handling, dispute resolution, fraud/risk investigations, or insurance (property damage, healthcare claims, etc.).
🔹 Experience in estimating losses for automobiles, watercraft, or property damage.
🔹 Strong communication, problem-solving, and critical-thinking skills.
💰 Compensation & Benefits:
💵 Gross Monthly Salary: €870
💬 Language Complement: €50
🎯 Role Complement: €200
🎖 Loyalty Bonus: €300 (every 3 months)
📝 Signing Bonus: €1,000 (€500 on the 2nd month + €500 on the 3rd month)
🍽 Meal Allowance: €7.17 per worked day
🌴 Holiday Bonus: €91.67
🎄 Christmas Bonus: €91.67
🏆 Performance Bonus: €120 (starting from the 4th full month of production, subject to terms and conditions)
🏥 Medical & Dental Insurance: Included after 6 months of contract
📅 Annual Leave: 22 business days (as per Portuguese law)
📜 Public Holidays: Compensation for working on Portuguese public holidays as per local regulations
✈️ Relocation Package:
✔ Up to €200 travel reimbursement (after 3 months upon providing ticket evidence)
✔ Up to €360/month for accommodation (for the first 3 months, reimbursed monthly)
✔ Personalized accommodation assistance (temporary & permanent options available based on your needs)
📄 Required Documents:
🔹 Criminal Record (Home/National)
🔹 Reference Letters (covering last 3 years of employment)
🔹 High School Diploma / University Degree (if applicable)
🔹 Identification (Passport or Citizen Card)
🔹 Social Security Number (National and/or Portuguese)
🔹 Proof of Address (National and/or Portuguese)
🔹 Portuguese Tax Number (NIF)
🔹 Portuguese Bank Account Details (NIB)
📅 Start Date: Contract starts on the first day of training (fully paid our client).
🌍 For Non-Portuguese Citizens:
We assist with all required Portuguese documentation during your first day.
📩 Interested? Apply today or reach out with any questions!