Who we are
CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs ofourdiverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.
CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work. Join us & contribute to a vibrant & innovative culture!

Our Client
We have an exciting opportunity to represent a vast portfolio of well-known brands with one of the biggest food Companies worldwide, holding together brands such as Häagen-Dazs, Betty Crocker, Green Giant, Yoplait, and Old El Paso.

What you will be doing as a Social Media Engagement Specialist?

• As a Social Media Engagement Specialist: You'll be the voice of General Mills on social media. You'll engage with consumers, answer questions, resolve issues, and build positive brand relationships.
• Real-time Social Media Monitoring: Actively monitor General Mills' social media channels to identify and respond to consumer inquiries and comments promptly.
• Consumer Engagement: Engage with consumers in a friendly, professional, and informative manner, addressing their concerns and providing timely solutions.
• Crisis Management: Identify and respond to potential brand crises on social media, working closely with the crisis communications team to mitigate negative impact.
• Content Creation: Develop engaging social media content, such as posts, comments, and direct messages, that aligns with brand guidelines and resonates with the target audience.
• Analytics & Reporting: Track key performance indicators (KPIs) to measure the effectiveness of social media campaigns and provide insights to inform future strategies.
• Collaboration: Work closely with cross-functional teams, including marketing, customer service, and legal, to ensure consistent messaging and effective crisis management.

Requirements
What skills & experience you'll bring to us?

• Language Skills: Strong written and verbal communication skills in both French and English.
• Technical Proficiency: Proficient in Microsoft Office Suite and social media management tools.
• Problem-Solving Skills: Ability to think critically, analyse complex issues, and develop effective solutions.
• Interpersonal Skills: Excellent interpersonal and communication skills to build strong relationships with colleagues and consumers.
• Attention to Detail: Meticulous attention to detail to ensure accuracy and consistency in all work.
• Adaptability: Ability to adapt to changing priorities and work under pressure.
• Passion for social media: A genuine interest in social media trends and a passion for engaging with consumers.

Preferred Qualifications:

• 1+ years of experience in consumer care or social media management.
• Experience with social listening tools.
• A strong understanding of the food industry and General Mills brands.

Benefits
What do we offer?

• Start date: asap
• Contract: Temporary 3 months (1-month probation period)
• Full time:(39 hours/week)
• Working days/Hours: Mon-Fri, 9-18, with one short day. One Sunday/month (compensated with another free day)
• Salary: €18,000.00 gross per year
• End of Contract Bonus: 300€ by completing the first contract without sanctions or unjustified absenses
• Paid bank holidays + 1 extra day in lieu
• Hybrid work model: 4 days per month at the office / training / rest from home
• Training:Around 3 weeks
• Office location: Barcelona (La Sagrera)

Other Benefits:

• Best-in-class people engagement activities and programs
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment
• Employee Assistance Program - Free, confidential, and impartial guidance and support
• Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation
• Option to sign-up for Discounted Private Health Insurance
• Referral Program - Bring a friend and get a referral bonus
• Access to LinkedIn specialised training & courses

Ready to Make a Difference?

• Showcase your talent: Share your CV highlighting achievements and responsibilities.

• Be you: No need for photos, age, marital status, or gender.

• Our process: Submit CV, then email, phone screening, and video interview.

We're excited to meet you!