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Ref:hg676buc
Support Engineer - Cloud & Enterprise Services


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Staffing and Recruitment
13 hours ago
Posted date
13 hours ago
Mid-levelMinimum level
Mid-level
Full-timeEmployment type
Full-time
ITJob category
IT
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EA Personal Registration No.
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Support Engineer – Cloud & Enterprise Services

Bucharest, Romania

14,000 RON per month

This is a hybrid role involving working from home and office in Bucharest.


Overview

Join a global leader in technology and innovation! As a Support Engineer, you'll play a pivotal role in resolving highly technical and sensitive customer issues, working with cutting-edge products and collaborating directly with product and engineering teams.

This role offers a unique chance to develop deep technical expertise while contributing to customer success, product improvement, and team knowledge growth.


 Key Responsibilities

Technical Issue Resolution

  • Own and resolve complex, escalated customer issues.
  • Use deep troubleshooting tools and practices to investigate and fix problems in M365, Exchange Online, Outlook, and Identity Solutions.
  • Provide timely and accurate technical resolutions and updates to customers.

Product and Process Improvement

  • Work closely with the product team to identify and escalate defects and design improvements.
  • Report bugs and contribute to pre-release product testing and feedback loops.

Customer & Partner Communication

  • Represent the company in interactions with corporate clients.
  • Manage high-pressure and politically sensitive issues with tact and professionalism.
  • Participate in technical presentations and discussions with stakeholders, customers, and partners.

Readiness and Collaboration

  • Lead or participate in team readiness sessions, SME case reviews, and triage meetings.
  • Mentor engineers and act as a technical leader.
  • Write knowledge base articles and drive content development for internal use.

Qualifications & Skills

Required:

  • Bachelor's degree in Computer Science, IT, or equivalent experience
    OR 3+ years in technical support, consulting, or IT.
  • Fluent in English (reading, writing, speaking).

Technical Proficiency:

  • PowerShell (mandatory)
  • Deep knowledge of Microsoft 365, Exchange Online, Outlook (Mac & Windows), OWA
  • Strong grasp of cloud models: IaaS, PaaS, SaaS
  • Understanding of Identity Solutions: ADFS, DirSync, AADSync, SSO
  • Troubleshooting networking issues and tools: IP, DNS, DHCP, VPNs, Wireshark, tracert, etc.
  • Familiarity with Active Directory, security, OS internals
  • Programming/debugging knowledge is a plus
  • Previous experience with Windows Server, enterprise-level support is preferred

Key Competencies

  • Strong critical thinking and problem-solving skills
  • Exceptional communication—verbal and written
  • Experience handling complex, escalated, and politically sensitive issues
  • Proven ability to lead, mentor, and collaborate with global teams
  • High emotional resilience and customer empathy

What You’ll Gain

  • Work with some of the most technically challenging and high-impact issues
  • Develop deep technical expertise across Microsoft’s cloud and enterprise services
  • Career progression into technical lead or advisory roles
  • Opportunity to contribute to product design and customer experience
Related tags
support, engineer, cloud, enterprise, services, bucharest, romania
JOB SUMMARY
Support Engineer - Cloud & Enterprise Services
Bucharest
13 hours ago
Mid-level
Full-time

Ref:hg676buc
Support Engineer - Cloud & Enterprise Services