Quality Assurance Specialist with Italian, French or Spanish + English (C1) | Hybrid in Lisbon

🌍 Location: Lisbon, Portugal
💬 Languages: Italian or French or Spanish + English (C1)
🕐 Schedule: Standard business hours (Mon–Fri)
🏠 Work setup: Hybrid

Ready to make an impact on quality standards in a dynamic, international environment?
Join a global tech & customer experience leader and help ensure excellence in every interaction!

🔍 What You’ll Be Doing:

• Evaluate call quality through regular monitoring and data analysis

• Create reports and suggest actionable improvements

• Work closely with clients and internal teams to maintain service excellence

• Identify script/process gaps and propose solutions

• Provide constructive feedback to support agent growth

• Join calibration sessions and support training teams with insights

✅ You Bring:

• 1+ year in a QA, Quality Analyst, or Auditor role

• Analytical mindset and strong attention to detail

• Excellent communication and feedback skills

• Proficiency in MS Office tools

• Organizational skills and the ability to manage multiple priorities

• Knowledge of call center best practices is a plus

🎁 What You’ll Get:

• Competitive salary + performance bonuses

• Daily meal allowance

• Relocation package (if needed)

• Paid training from day one

• Hybrid working model

💡 If you’re passionate about quality and eager to grow, we’d love to hear from you!

📩 Send your CV in English with Ref: DP_JMLL.