Who We Are
CPM International is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to diverse markets. We celebrate diversity and foster an inclusive workplace where you can be your authentic self.

Our Client
Diageois a global leader in beverage alcohol, with an outstanding collection of over 200 brands and sales in more than 180 countries. Their portfolio has remarkable breadth across spirits and beer. From centuries-old names to the latest innovations, they are building the very best brands.

We have a fantastic new job opportunity working for one of the top brewers in the UK. This is an exciting & widely varied role that will see you be part of the continued growth and development of the platform, including testing, feedback, and attending client stakeholder status calls.

What's your Mission?

• Platform Mastery: Gain a deep understanding of the Diageo One Platform, including both customer-facing and backend administration aspects. (Training provided)
• Customer Support: Handle all inbound and outbound customer communications (phone, email, digital) and provide exceptional support to client stakeholders.
• Platform Improvement: Collaborate with the internal D1 team to test and provide feedback on the platform, contributing to its ongoing enhancement.
• Operational Efficiency: Process POS and glassware orders through third-party online ordering systems.
• Team Support: Act as backup for general inbound calls and assist with initial fault triage.
• Cross-Functional Collaboration: Build strong working relationships with teams across Diageo, including Dispense, D1, Quality Engineering, and Sales.

Requirements
Your Experience, Our Future

• Applicants: must be aged 18+

• Language Skills: Fluency in English (written and spoken).

• Strong Communication Skills: Confident phone and digital communication, active listening, and the ability to articulate complex information clearly.

• Customer Focus: A passion for providing exceptional customer service, going the extra mile to resolve issues and exceed expectations.

• Organizational Skills: Meticulous attention to detail, strong time management, and the ability to prioritize tasks effectively.

• Technical Proficiency: Basic computer literacy, including proficiency in Microsoft Office Suite.

• Team Player: A collaborative approach, working effectively with colleagues to achieve shared goals.

• Problem-Solver: A proactive mindset, identifying and resolving issues efficiently.
• Previous bar experience: is a plus.

Benefits
Your Benefits Package

• Start Date: 7th of January 2025

• Contract: Permanent (6-month probation period)
• Hours: 37.5

• Work Schedule: Monday-Sunday. Rotating shifts to be worked between 8 am & 6 pm with rotational weekends (lieu days given)

• Salary: £24,500.00

• Holidays: Paid Bank Holidays + 1 Extra Day in Lieu

• Work Model: Hybrid - 2 days office per week

• Training: 2 weeks product training

• Office Location: Thame

Additional Perks:

• Career Growth: Ongoing training and development.

• Well-being Support: Confidential counselling and resources.

• Company Pension: Plan to help you save for retirement.

• Skill Development: LinkedIn learning and certifications.

• Referral Program: Bring a friend and get a referral bonus.

Let's discuss your future at CPM International!