As an Application Specialist, you are the "go-to person" for providing technical assistance related to hardware, Cloud-based solutions and PC software. You are responding to incoming technical queries and addressing system/user issues in a timely and professional manner. Understanding and identifying bugs as well as identifying customer feature requires. You are doing this while working closely with our developers and engineers. Having the ability to troubleshoot customer problems, and innate follow-up and follow-through skills are all essential aspects of the Application specialist day-to-day role.

You have a methodical approach, strong communication skills and thrive in an entrepreneurial environment. Finding opportunities for further improvement is your second nature.

You will work closely together with the Application Specialist colleagues and Customer Success Agents within the team but also with Sales and Software Engineers. You report in this position to the Customer Success Manager.

Responsibilities/Tasks

• Answering more complex technical queries from potential and existing customers, resellers, distributors etc. and facilitating transferal of calls where necessary/applicable
• Providing installation, implementation and usage assistance, as well as an onboarding service
• Assisting Customer Success Agents with live technical queries
• Identify and document irregular system behaviors to developers/engineers (bug reports etc.)
• Identify and document feature requests to developers/engineers to improve current and new products.
• Assisting other departments in matters of product usage, technical queries from external partners, trainings etc.
• Participating in internal trainings and the training of new staff members
• Aiding in company-wide tasks and projects (such as translations, investigations etc.)
• Evaluate and process customer feedback for proactive enhancements or additions to our current assortment
• Contributing to the general success of the company by engaging in improvements

Requirements

• You have a near-native level of Italian and preferably German too, business fluent English; additional language skills are a plus.
• HBO level of education; bachelor's degree level preferred.
• Strong interpersonal, relationship-building skills, and a customer-centric attitude.
• Technical, analytical mindset with strong IT skills and attention to detail.
• Experience in customer service/B2B sales and a proactive, independent working style.
• Eagerness to learn about company products and their specifications.

What's in it for you

• Market related salary
• 10% annual bonus
• Hybrid working model
• WFH daily allowance
• Transport
• 25 vacation days per annum