Junior Data Analyst
Customer Service / Call Center
Junior Data Analyst
Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Junior Data Analyst working at home in Karow, Poland you'll be a part of bringing humanity to business.
Looking for an opportunity in data processing? In this role, you'll have the opportunity to create reports to highlight any differences using Excel and Google Sheets, analyze data to identify likely errors and prepare reports due as a result of their analysis. Your work may involve working across multiple teams and with Clients employees.
During a Typical Day, You'll
• Create, plan and drive process improvement initiative in any and all aspect of program operation with stakeholder (including but not limited to: Reporting, Dashboard, Feedback Delivery, Absence management, Performance Management)
• Create/generate/update new report/dashboard as requested by Operations
• On time delivery of value add input/data/analysis to support the Operations or Client
• Create/Update/Improve Daily and Weekly Reports - ensure there is no broken formula, inaccurate data that all Agents/Teams/Site are accounted
• Create/Update/Improve weekly presentations - adapting the presentation (content + design) proactively based on identified trends and insights on client feedback.
• On Report/Presentation - formulate insights, identified trends or outliers and flag issues on the different presentation/reports created
• Consistently supporting leadership in operation management - being present and the main point of reference during weekly reviews with the Client meeting on data accuracy
• Expertise - be able to articulate clearly data trends and the factor shaping those trends from a reporting perspective.
• Educate Leadership team on the use, meaning and limitation of the presentation, reports, data, analysis or improvement/alteration of the said items
• Supporting the operations with ad-hoc requests
What You Bring to the Role
• Very good proficiency in MS Excel
• Good knowledge of SQL is essential
• Significant experience with spreadsheets and creating detailed reports -
• Knowledge of statistics and experience using statistical packages for analyzing large datasets (Excel, SPSS, SAS etc)
• Good knowledge of and experience with reporting and data analyze tools, databases (SQL etc), VBA and Scripts
• Strong analytical skills with the ability to collect, organize, analyze and disseminate significant amounts of information with attention to detail and accuracy
• Ability to work efficiently with customers/stakeholders across global time zones
• Able to take own initiative in solving issues
• Strong attention to detail and analytical skills
• Very good written and spoken English
• Very good communication skills
What You Can Expect
• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• Private Luxmed Medical Care (including Dental Care) & Eye Care Plan (glasses reimbursement)
• Multisport Card
• Flexible working hours & Remote or hybrid work & Additional days of annual leave
• Anniversary bonus
• Reimbursement program and tuition program
• 5250 PLN gross monthly salary + annual bonus
About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies
build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Junior Data Analyst working at home in Karow, Poland you'll be a part of bringing humanity to business.
Looking for an opportunity in data processing? In this role, you'll have the opportunity to create reports to highlight any differences using Excel and Google Sheets, analyze data to identify likely errors and prepare reports due as a result of their analysis. Your work may involve working across multiple teams and with Clients employees.
During a Typical Day, You'll
• Create, plan and drive process improvement initiative in any and all aspect of program operation with stakeholder (including but not limited to: Reporting, Dashboard, Feedback Delivery, Absence management, Performance Management)
• Create/generate/update new report/dashboard as requested by Operations
• On time delivery of value add input/data/analysis to support the Operations or Client
• Create/Update/Improve Daily and Weekly Reports - ensure there is no broken formula, inaccurate data that all Agents/Teams/Site are accounted
• Create/Update/Improve weekly presentations - adapting the presentation (content + design) proactively based on identified trends and insights on client feedback.
• On Report/Presentation - formulate insights, identified trends or outliers and flag issues on the different presentation/reports created
• Consistently supporting leadership in operation management - being present and the main point of reference during weekly reviews with the Client meeting on data accuracy
• Expertise - be able to articulate clearly data trends and the factor shaping those trends from a reporting perspective.
• Educate Leadership team on the use, meaning and limitation of the presentation, reports, data, analysis or improvement/alteration of the said items
• Supporting the operations with ad-hoc requests
What You Bring to the Role
• Very good proficiency in MS Excel
• Good knowledge of SQL is essential
• Significant experience with spreadsheets and creating detailed reports -
• Knowledge of statistics and experience using statistical packages for analyzing large datasets (Excel, SPSS, SAS etc)
• Good knowledge of and experience with reporting and data analyze tools, databases (SQL etc), VBA and Scripts
• Strong analytical skills with the ability to collect, organize, analyze and disseminate significant amounts of information with attention to detail and accuracy
• Ability to work efficiently with customers/stakeholders across global time zones
• Able to take own initiative in solving issues
• Strong attention to detail and analytical skills
• Very good written and spoken English
• Very good communication skills
What You Can Expect
• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• Private Luxmed Medical Care (including Dental Care) & Eye Care Plan (glasses reimbursement)
• Multisport Card
• Flexible working hours & Remote or hybrid work & Additional days of annual leave
• Anniversary bonus
• Reimbursement program and tuition program
• 5250 PLN gross monthly salary + annual bonus
About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies
build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.