Are you tech-savvy and fluent in French with a passion for problem-solving? Step into the world of tech support for the world’s most renowned search engine in vibrant Lisbon, Portugal!

Join a dynamic team, gain international experience, and develop your technical skills while enjoying full relocation support and a multicultural workplace in the heart of Europe.

About the company
Our partner is a French multinational outsourcing company that makes business easier for the world's most renowned brands by managing their customer support with utmost professionalism and customer orientation. Join a family of over 62,000 highly motivated colleagues across 170 locations and 49 countries. Seize the opportunity to become part of a multicultural team, a fast-paced environment, and a diverse pool of dedicated projects with some of the best B2C and B2B brands worldwide!

What will you do?

• Provide French-language technical support via phone, chat, and email

• Resolve customer issues and document all case information

• Ensure customer satisfaction across all support channels

• Assist with pre-sales, inquiries, and technical troubleshooting

• Handle customer escalations and follow documentation processes

• Collaborate with technicians and update ticketing systems in English

• Represent the company with a positive and professional approach

Candidate profile

• Native-level French (C2) and fluent in English

• Customer support or Technical support experience is an advantage, but not required

• Excellent communication skills to simplify complex topics

• Patient, proactive, and team-oriented

• Highly confidential with sensitive information

• EU passport or valid residence permit

Employer offers

• Competitive salary

• Option for long-term accommodation in Lisbon or Porto

• Work from Lisbon, Porto or Homeoffice in Portugal(for residents in Portugal)

• Private health insurance

• Career growth and international opportunities

• Multicultural work environment with colleagues from 15+ countries

• Modern Lisbon and Porto office with employee discounts, events, and mobility options