🧭 Your Role

As a Customer Support Advisor, you’ll be the friendly voice and helping hand for our clients’ customers. Your job is to make sure every interaction ends with a smile — by providing helpful information, solving issues, and guiding users through their questions with patience and professionalism.

What you’ll do:

• Assist customers in German via phone, chat, or email.

• Provide clear answers and solutions to product or service inquiries.

• Document customer interactions accurately.

• Follow up on requests and ensure high customer satisfaction.

• Support with general inquiries, orders, or simple troubleshooting.

• Handle any escalations with care and professionalism.

• Represent the company positively in every interaction.

🎯 Your Profile

• Native-level German (C2) and good English communication skills.

• Previous experience in customer service or technical support is an advantage but not required.

• Empathetic, patient, and solution-oriented.

• Comfortable using computers and online systems.

• Discreet and respectful when handling sensitive information.

• EU passport or valid residence permit for Portugal.

🌟 What We Offer

• Work on-site in our modern offices in Lisbon or Porto.

• Competitive salary and a welcome bonus.

• Long-term accommodation options available.

• Private health insurance (including dental).

• Real career growth opportunities within an international company.

• A multicultural environment with supportive colleagues.

• Access to great employee perks, discounts, team events, and much more!

🗓️ Upcoming Start Dates

• 23 October 2025

• 30 October 2025

• 6 November 2025

• 10 November 2025

• 20 November 2025