**About the Company**
Our client is one of the fastest growing tech-enabled business services companies, providing customer experience, AI operations, and content security services for many of the world's leading technology brands. Recognized as a Top Best Places to Work and one of the Best Companies for Women, the company is home to more than 47,000 employees across the United States, Philippines, India, Taiwan, Croatia and Mexico. They are an equal opportunity employer committed to fairness and diversity.

**Role Overview**
Do you want to work for one of the world’s most recognized game developers in beautiful Thessaloniki? As a Portuguese-speaking Customer Service Agent (no calls), you'll ensure a safe and engaging online environment for gamers by reviewing and moderating digital content across social media and applying content policies to make sure interactions stay appropriate and fun. You’ll respond to customer inquiries via email and deliver exceptional player support.

**Key Responsibilities**
- Provide friendly and accurate email support to Portuguese- and English-speaking gamers.
- Review and moderate user-generated content for appropriateness and safety across multiple platforms.
- Ensure players have the best possible experience by addressing questions, troubleshooting issues and escalating complex cases to relevant teams.
- Maintain clear and professional communication at all times.
- Document interactions for reporting purposes.

**Candidate Profile**
- Fluent in Portuguese and English (C1 level).
- Excellent communication skills, both written and verbal.
- Strong attention to detail with the ability to apply policies consistently and identify patterns and behaviours.
- Willingness to relocate to Thessaloniki and work on-site (no remote option).
- Able to work flexible hours, including weekends and holidays (no night shifts).
- Comfortable in a fast-paced, multicultural environment and passionate about gaming.

**Employer Offers**
- Competitive salary with comprehensive benefits and a permanent contract.
- Private health insurance and wellness programs.
- €1000 signing bonus upon joining.
- Relocation assistance including flight and rent reimbursement.
- Clear career growth and internal mobility opportunities.
- Inclusive and diverse work environment with social events.
- Onsite perks such as free snacks, gaming areas, and fitness challenges.

**About Thessaloniki**
Thessaloniki is Greece’s second-largest city and a vibrant cultural hub with beautiful seafront promenades, delicious food and warm hospitality. Living here means enjoying a Mediterranean climate, historic architecture and affordable cost of living, while being surrounded by breathtaking nature and beaches.

**About Multilingual Jobs Worldwide**
Multilingual Jobs Worldwide is a leading recruitment agency connecting European multilingual talent with exciting career opportunities across the globe. With a network of over 400 partners in more than 40 countries, we have successfully helped over 5,400 candidates secure their dream jobs.

**How to Apply**
If you’re ready to level up your career and join an international team in sunny Greece, we’d love to hear from you! To apply, please send your CV to flteam@multilingualjobsworldwide.com.