Are you passionate about customer service and helping people? Join our international team and work for a global leader in employee engagement and digital solutions, improving the experience of thousands of employees worldwide.
As a Dutch-speaking Customer/Technical Care Representative, you will support users of our digital platform by assisting with inquiries, guiding them through platform features, and ensuring a smooth and positive customer journey.
Key Responsibilities
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Provide excellent customer service to [Language]-speaking clients via phone, email, and chat.
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Assist users in navigating and optimizing their accounts or benefits through the platform.
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Resolve technical and account-related issues promptly and professionally.
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Guide customers on how to use platform features, including phone, emails or chat.
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Maintain strong product knowledge to deliver accurate and effective solutions.
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Ensure customer satisfaction through timely, empathetic, and solution-focused support.
Key Requirements
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Fluency in Dutch (C1/C2 level).
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Good command of English (B1/B2) for internal communication.
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Previous experience in customer service is an advantage.
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Tech-savvy and comfortable with digital platforms and apps.
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Strong communication and problem-solving skills.
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Willing to relocate.
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Proactive, empathetic, and customer-focused mindset.
What We Offer
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Competitive salary + performance-based bonuses.
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Comprehensive training and onboarding.
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Career growth opportunities within an international company.
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Private health insurance
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Supportive and dynamic multicultural team environment.
How to Apply
Ready to grow your career in customer service? Apply today by submitting your CV in English!