As an Italian Customer Care Agent, you will be the primary point of contact for our client’s
Italian-speaking customers, providing support and assistance via email, chat and phone. Your
goal will be to ensure customer satisfaction by handling inquiries, resolving issues, and
maintaining a positive brand image.

Key Responsibilities:

• Respond to customer inquiries via email, chat, and phone in a timely and professional
  manner.
• Provide accurate information about our products, services, and policies.
• Resolve customer complaints and issues efficiently, escalating to the appropriate team
  when necessary.
• Process orders, returns, and exchanges according to company guidelines.
• Maintain accurate customer records and handle sensitive data with confidentiality.

Requirements:

• Native or fluent in Italian.
• Advanced in English.
• Previous experience in customer service is a plus.
• Strong problem-solving skills.
• High level of empathy, patience, and a customer-first attitude.
• Flexibility to work shifts, including evenings & weekends.

What We Offer:

• Competitive salary and benefits package.
• Performance bonus.
• Flexible working hours and the option for remote work all over Greece.
• Relocation package to Greece (flight tickets, 2 weeks of paid accommodation, real estate agency fees covered) for abroad candidates.
• Private medical insurance.