At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18
years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and
international companies. We believe in helping people grow into their best selves, and our
ever-growing network of happy candidates and clients is what drives us forward. Let’s shape
the future together!
For one of our clients - a top-tier BPO provider offering exceptional customer support and
streamlined business services worldwide, we are looking for – Call Centre Agent with
Lithuanian or Swedish or Polish or Czech or Irish or Icelandic.
Key Responsibilities:
*Be the friendly voice of our company, assisting customers via calls, emails, or chat with
clarity and professionalism;
*Quickly resolve questions about our products, services, or orders, ensuring every interaction
leaves customers satisfied;
*Escalate complex issues to the right teams while keeping the customer informed every step
of the way;
*Maintain accurate records of customer interactions in our systems to help us continuously
improve;
*Follow the company`s proven procedures and quality standards to ensure every customer
receives a consistent and exceptional experience;
*Understand customer needs and, when appropriate, recommend products or services that add
real value.
Requirements:
*Fluency in Lithuanian or Swedish, Polish, Czech, Irish or Icelandic, plus strong English
communication skills (written and spoken);
*Excellent interpersonal skills with a genuine passion for helping customers;
*Previous experience in customer service, call center, or support is a plus;
*Comfortable using computers and learning new systems quickly;
*Able to multitask, stay organized, and remain calm in a fast-paced environment;
*Efficiently handled customer inquiries in a support or call center environment.
What our client offers:
*Competitive salary package with performance-based bonuses;
*Opportunity to work in a dynamic, multicultural environment;
*Paid initial training and ongoing development programs;
*Clear career path with opportunities for internal growth;
*Standard working time, on-site position in a modern office setting;
*Supportive team culture and professional work atmosphere.
If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget
to include the reference number SM_).
Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).