We are looking for an enthusiastic Team Leader for one of our clients. Join our team of #GameChangers in Athens and bring out your communications skills in German.

Why join us

Are you passionate about delivering a unique customer experience and have a natural drive to help people? Then join our fun-loving, multicultural team of #GameChangers at Concentrix Greece and use your communications skills in German.

What we offer:

• Indefinite contract

• Competitive remuneration package (14 Salaries/year)

• Achievable monthly performance bonus

• Daily meal voucher in Up Hellas Mastercard

• Private health insurance + Dental Care

• Opportunities for international Career through Concentrix International Mobility program

• Employee events

• Free gym, well-being activities, and a rooftop cinema with Acropolis views

• Enjoy your lunch break at our brand new corporate cafeteria 

What you’ll be doing:

Essential Functions/Core Responsibilities 

• Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements

• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved  at a minimum weekly

• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations

• Communicate expectations to employees and provide timely updates

• Provide subject matter expertise in handling escalated customer calls as needed

• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities

• Stay current on internal work processes, policies and procedures. Attend required manager development training

• Promote the Concentrix values through both behavior and attitude, including being an advocate for team members

Candidate Profile 

• Highly motivated individual with skills to develop and coach team members to achieve performance expectations

• Work well under pressure and follow through on items to completion

• Strong communication skills, both written and verbal

• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable

• Ability to mentor, coach and provide direction to a team of employees

• Willingness to work a flexible schedule

• German and English proficiency (C1/C2)

Work model : from the office

Location : Athens

Working hours : rotational shifts between 11 am - 10 pm

Please note that non-EU residents must have a valid work permit in Greece to be considered for employment.

Concentrix Greece is an equal-opportunity employer

Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.