Are you passionate about fashion and eager to share your expertise? Do you want to work with global clothing brands such as Calvin Klein, Tommy Hilfiger, and Abercrombie & Fitch? Join a multicultural customer support team in Lisbon and combine your love for fashion with an exciting international career.

Your Responsibilities and Impact

As a French-speaking Customer Advisor, you will:

• Act as a fashion mentor, guiding customers through their shopping experience

• Provide customer support via phone, email, or social media with clear and professional communication

• Answer inquiries and troubleshoot issues related to products, orders, payments, and shipping

• Handle credit simulation requests and support in completing files

• Assist both prospects and clients with their questions and needs

• Collaborate with other departments and redirect cases when necessary

Skills, Qualifications and Interests

• Native-level French and good command of English

• Enthusiasm for fashion, trends, and lifestyle brands

• Excellent listening and communication skills

• Strong focus on creating a positive customer experience

• Ability to remain calm and professional in problem-solving

• Willingness to relocate to Lisbon for an international career

• Valid Portuguese work permit required

What’s in It for You?

Contract & Working Hours

• Yearly contract, renewable

• 40h/week (8h/day) with rotating shifts, Monday to Sunday (7 AM – 9 PM)

Salary Package

• With free accommodation (shared flat, all bills included): 1,040€ gross/month

• Without accommodation: 1,240€ gross/month

Relocation Package for International Candidates

• Reimbursement of initial flight expenses

• Airport pick-up upon arrival

• Annual return flight to your home country (within the EU)

• Assistance with paperwork and local integration

Perks & Benefits

• Free Portuguese lessons

• Cooking classes, sports activities, and social events organized by the company

• Career growth opportunities: access to development programs within 6 months (possibility to move into QA, Team Lead, or Supervisor roles)

What to Expect from Life in Lisbon

• A colorful city rich in culture and history

• Affordable lifestyle compared to other European capitals

• Delicious Portuguese cuisine and café culture

• Friendly locals and vibrant international community

• Year-round warm climate and easy access to the Atlantic coast

Your Future Company

Work with a global leader in outsourced customer support, collaborating with some of the world’s most iconic fashion and lifestyle brands. This role gives you the chance to grow professionally in a dynamic, international environment while living in one of Europe’s most attractive cities.