Do you have a passion for travel and hospitality? Do you want to help travelers enjoy smooth and stress-free journeys? Join the international support team in Lisbon and make a difference by assisting customers throughout their travel experience.

Your Responsibilities and Impact

As a French-speaking Customer Support Representative for IHG, you will:

• Assist customers with issues during the booking process

• Provide clear instructions and guide clients toward the right booking option

• Offer support during travel, including solutions and refunds when necessary

• Build and expand the client network while ensuring satisfaction

• Generate and qualify new leads to strengthen business opportunities

• Ensure excellent customer service across multiple areas of the travel journey

Skills, Qualifications and Interests

• EU citizenship or valid residency card

• Fluent in French and English

• Passion for travel and enthusiasm for helping others

• Strong communication and listening skills

• Motivated, committed, and adaptable in a fast-paced environment

• Willingness to relocate to Lisbon for an international career experience

What’s in It for You?

Contract & Working Conditions

• Long-term fixed-term contract, renewable annually

• Full-time position (40h/week) on rotating shifts, Monday to Sunday (7 AM – 7 PM)

Salary Package (based on experience)

• With free accommodation (shared flat, bills included): 1,040€ gross/month

• Without accommodation: 1,240€ gross/month

Relocation Package for International Candidates

• Reimbursement of initial flight expenses after 9 months

• Airport pick-up on arrival

• Yearly round-trip flight to your home country (within the EU)

• Administrative support with paperwork, banking, and registration

Perks & Lifestyle Benefits

• Free Portuguese lessons

• Cooking classes, sports activities, and social events organized by the company

• Career development opportunities in multiple paths

• 22 days of paid vacation + Portuguese public holidays

Training

• Paid 4-week training program to ensure you are ready for success

Your Future Company

Join a global leader in the travel and hospitality industry, supporting one of the world’s most recognized hotel groups. This opportunity allows you to develop professionally in a multicultural environment while enjoying the vibrant lifestyle of Lisbon.