Are you passionate about sneakers and fashion? Would you like to represent one of the world’s most famous sportswear brands such as Nike, Adidas, Puma, Vans, Reebok, New Balance or Timberland? With more than 2500 stores worldwide, Foot Locker is the leading global retailer in athletic footwear and apparel. Join their team in Lisbon and help deliver the best customer experience while working in a multicultural environment.

Your responsibilities and impact as a Customer Service Agent will be:

• Provide accurate and friendly support to customers via phone, email, or social media

• Assist with questions about products, orders, payments, and shipping

• Handle troubleshooting with professionalism and calmness

• Manage calls for prospects and clients while transforming inquiries into solutions

• Collaborate with other departments and redirect cases to the appropriate teams

Skills, qualifications and interests you need to succeed in this role:

• Native level of German and a good level of English

• Enthusiasm for fashion and sneakers

• Knowledge of the value and impact of excellent customer service

• Strong listening, communication, and problem-solving skills

• Energetic, proactive, and innovative personality

• Excitement about multicultural communication and the expatriate lifestyle

• Living in or willing to relocate to Lisbon with a valid Portuguese work permit

What’s in it for you?

• Type of contract: 6-month or yearly contract, renewable

• Working hours: Full-time, 40h/week, Monday to Sunday between 8 am and 8 pm

• Salary conditions:

  • With free accommodation (shared flat, all bills included): €950–1000 gross/month (depending on experience)

  • Without accommodation: €1300–1400 gross/month (depending on experience)

Relocation package for international candidates:

• Reimbursement of your initial flight expenses

• Airport pick-up

• Yearly two-way flight ticket to your home country (within the EU)

• Help with paperwork and opening a bank account

Additional perks:

• Private health insurance from day one

• Free Portuguese lessons, cooking classes, sports activities, and company-organized social events

• Real career opportunities within different career paths

Your Future Company

Based in Lisbon, this multinational organization is recognized as one of the best providers of customer service and sales solutions worldwide. With talents from over 80 nationalities, they are ready to welcome you to their international team.