Do you want to join Europe’s leading cloud provider and support B2B customers in a fast-growing tech industry? Are you ready to live and work in the vibrant city of Lisbon? This is your chance to gain valuable experience abroad while providing professional support to business clients.

Your responsibilities and impact as a B2B Customer Service Agent will be:

• Assisting customers via phone, email, and chat with queries related to orders, subscriptions, and invoices

• Delivering high-quality service to ensure an excellent customer experience

• Following up on customer queries until resolution within agreed deadlines

• Collaborating with various internal departments to ensure smooth processing of customer requests

Skills, qualifications and interests you need to succeed in this role:

• Native French speaker with at least B2 level English

• Previous experience in customer service is mandatory

• Motivation, commitment, and willingness to work abroad

• Strong communication and problem-solving skills

• Ability to handle requests professionally and efficiently

What’s in it for you?

• Contract type: 6-month contract

• Working hours: Monday to Friday, 7 am–4 pm or 8 am–5 pm

• Salary package:

  • €895 gross/month x 14 months

  • Up to €100 monthly performance bonus

  • Meal vouchers worth €7.23 per workday

  • Partial reimbursement of transportation costs

  • Private health and dental insurance after 6 months

Relocation support for international candidates:

• Reimbursement of up to €400 for initial flight after 4 months

• 4 months of accommodation in a shared flat provided by the company (rental fee to pay)

Your Future Company

Founded in 2000 by two French entrepreneurs, this multinational has become a global leader in customer experience with more than 50,000 employees worldwide. From their Lisbon hub, they support the customer operations of some of the world’s most innovative and progressive brands.