Do you want to represent a well-known fashion brand while working in a multicultural environment in Lisbon? Join an international team and provide high-quality customer support while gaining valuable career experience abroad.

Your responsibilities and impact as a Customer Care Advisor will be:

• Managing all incoming customer queries in a service-oriented environment

• Responding to enterprise clients via phone and email

• Gathering information from customers to resolve issues and provide technical troubleshooting when needed

• Supporting clients with product-related inquiries and maintaining long-term relationships

• Recording and updating all required information in the CRM system to ensure accurate follow-up

Skills, qualifications and interests you need to succeed in this role:

• EU citizenship or valid work permit for Portugal is mandatory

• Native level of French with fluency in English

• Minimum of 6 months previous experience in Customer Service or Technical Support is preferred

• Good technical skills and interest in learning more

• Strong written and verbal communication abilities

• Ability to remain professional under pressure and resolve issues effectively

• Team player with a proactive attitude and problem-solving mindset

• Customer-focused with enthusiasm for quality service delivery

What’s in it for you?

• Working hours: Monday to Friday, rotating shifts from 8:30 am to 7 pm

• Salary package:

  • €830 gross/month x 14 months

  • Up to €100 monthly performance bonus

  • Additional performance bonus of up to €100 for sales

  • Meal vouchers worth €7.23 per workday

  • Reimbursement of some transportation costs

  • Private health and dental insurance after 6 months

Relocation support for international candidates:

• Reimbursement of up to €400 for initial flight after 4 months

• 4 months of accommodation in a shared flat provided (rental fee to pay)

Additional perks:

• Fully paid training and professional development

• Career growth opportunities within the company

• Chance to collaborate with globally recognized fashion brands

• Work in a fast-paced, multicultural, and international environment

Your Future Company

Founded by two French entrepreneurs in 2000, this company has become a leading international Customer Experience Specialist with over 50,000 employees worldwide. From its hub in Lisbon, it provides customer support for some of the world’s most progressive and innovative brands, including leaders in the fashion industry.