Do you have a passion for technology and smart devices? Would you like to work for one of the most innovative American multinational technology companies specializing in internet-related products and services? This is your opportunity to join a multicultural team in Lisbon and provide support for cutting-edge smart home devices.

Your responsibilities and impact as Technical Support for Smart Home Devices will be:

• Providing customer support by responding to inbound requests and documenting relevant case details

• Assisting users with pre-sales questions, general inquiries, and technical issues through phone, email, and social media

• Adapting the brand’s voice and tone in both private interactions (phone, email, chat) and public channels (forums, reviews, social media)

• Ensuring excellent customer satisfaction by offering timely, professional, and friendly responses

• Collaborating in a multicultural and diverse team environment

Skills, qualifications and interests you need to succeed in this role:

• Native-level French speaker with good English skills

• Minimum of 1 year of technical troubleshooting experience (mandatory)

• Strong writing and communication skills in French

• Motivation, commitment, and a proactive attitude

• Team player open to collaborating with international colleagues

• Sales or commercial background is a plus

• Previous experience in customer service or credit recovery is an advantage

What’s in it for you?

• Contract type: Permanent contract (CDI) with 3-month trial period

• Working hours: Monday to Friday, rotating shifts from 8 am to 10 pm; weekends from 8 am to 5 pm (2 rotating days off)

• Salary package:

  • €830 gross/month x 14 months

  • €120 gross/month language bonus

  • Up to €100 monthly performance bonus

  • Meal vouchers worth €7.23 per workday

  • Partial reimbursement of transportation costs

  • Private health insurance and dental plan after 6 months

Relocation support for international candidates:

• Reimbursement of up to €400 for initial flight after 4 months

• 4 months of accommodation in a shared flat provided by the company (rental fee to pay)

Additional perks:

• Fully paid training with career development opportunities

• Professional growth in a fast-paced and international environment

• Opportunities to collaborate with some of the biggest global brands

Your Future Company

Founded in 2000 by two French entrepreneurs, this multinational has grown into a global leader in customer experience, with over 50,000 employees worldwide. From its hub in Lisbon, the company provides technical support and customer service for some of the world’s most progressive brands, offering employees professional development and cultural integration opportunities.