Do you love movies and series like Riverdale, Orange Is the New Black, Stranger Things, or 13 Reasons Why? Would you like to work with a global leader shaping the future of entertainment? Join the customer service team in Lisbon and support users of one of the world’s most famous streaming platforms.

Your responsibilities and impact as a Streaming Expert will be:

• Responding to customer inquiries via phone, email, and chat

• Identifying issues and providing effective solutions

• Ensuring customer satisfaction by delivering excellent service

• Recording customer interactions in the CRM system

• Providing ad-hoc support when required

• Contributing as a team player to the success of the project

Skills, qualifications and interests you need to succeed in this role:

• Native level of German and at least B1 level of English

• Enthusiasm for movies, series, and streaming platforms

• Strong listening and communication skills

• Ability to remain calm and resourceful in troubleshooting situations

• Energetic, innovative, and proactive mindset

• Excitement about intercultural communication and expatriate lifestyle

• Living in or willing to relocate to Lisbon for an international career

What’s in it for you?

• Contract type: Long-term fixed-term contract, renewable annually

• Working hours: Rotating shifts, 5 days per week including weekends, between 8 am and 9 pm

• Salary package (depending on experience, two options):

  • With accommodation (shared flat, bills included): €950 – €1,000 gross/month

  • Without accommodation: €1,300 – €1,400 gross/month

Additional benefits:

• Compensation during training period (6 days): 90% of hourly wage at lower tax rate

• Reimbursement of initial flight expenses after 9 months

• Airport pick-up upon arrival

• Annual return flight to your home country (within the EU)

• Help with paperwork, bank account setup, and relocation support

• Free Portuguese lessons, cooking classes, sports activities, and social events

• Real career opportunities in various paths

Your Future Company

Based in Lisbon, your new employer is a multinational leader in customer experience solutions, recognized globally as one of the best providers of sales and customer service support. With a multicultural team of more than 80 nationalities, the company values career growth, social integration, and professional development while offering the chance to represent one of the world’s leading entertainment brands.

What to expect from living in Lisbon:

• Colorful cityscapes and a rich cultural history

• Affordable lifestyle compared to other European capitals

• Renowned Portuguese cuisine and vibrant café culture

• Warm weather year-round and nearby Atlantic beaches

• Friendly people and an international community with a strong English-speaking presence