Do you want to be part of the future of energy? Join an international company in Lisbon and support clients with sustainable solutions. As a Customer Service Representative, you will advise customers on eco-friendly alternatives, assist with inquiries, and contribute to a greener tomorrow.

Your responsibilities and impact as a Customer Service Representative will be:

• Handling reconciliations, daily operations, and maintaining customer records

• Managing inquiries mainly via phone, and also through email

• Advising customers on purchases and sustainable alternatives

• Investigating and resolving complex issues requiring research and analysis

• Continuously seeking ways to improve efficiency, accuracy, and customer satisfaction

Skills, qualifications and interests you need to succeed in this role:

• Native-level German speaker with excellent English skills

• Strong analytical and problem-solving skills

• Ability to deliver detailed analysis of customer data

• Attentive listening, clear communication, and empathy in customer interactions

• Previous experience in customer service preferred

• Ability to work independently with minimal supervision

• Living in or willing to relocate to Lisbon for an international career

What’s in it for you?

• Contract type: 12-month contract from the start

• Working hours: Full-time, 40h/week, Monday to Sunday, 9 am – 6 pm (on-site)

• Salary package:

  • Yearly €15,700 (paid in 14 months)

  • Up to €150 monthly bonus

  • €7 meal voucher per workday

Additional benefits:

• Private health insurance from day one

• Paid training from the first day

• Annual return flight to your home country (within the EU)

• Potential relocation package for international candidates

• Career stability with growth opportunities

• A multicultural work environment with a supportive team

Your Future Company

This multinational company employs more than 50,000 professionals and supports over 500 globally recognized brands. With a strong focus on combining technology and human interaction, it has built worldwide credibility in customer service outsourcing. Join their Lisbon office and be part of an international team dedicated to providing first-class support.