Are you passionate about travel and tourism? Do you enjoy making sure that journeys run smoothly? Join an international team in Lisbon and contribute to making travelers’ experiences stress-free and memorable.

Your responsibilities and impact as a Customer Service Agent will be:

• Managing bookings (alterations, cancellations, or new reservations) via phone, email, and chat

• Assisting clients during the after-sales process, handling inquiries and special requests regarding reservations

• Managing back-office tasks such as ticket issuing, modifications, and cancellations

• Ensuring a high level of customer satisfaction by providing clear, efficient, and friendly service

Skills, qualifications and interests you need to succeed in this role:

• Native level of French and good English skills

• Enthusiasm for travel and the tourism industry

• Understanding of the value of excellent customer service

• Strong listening, communication, and problem-solving skills

• Energy, proactivity, and adaptability in a fast-paced environment

• Excitement about intercultural communication and expatriate life

• Living in or willing to relocate to Lisbon for an international career

• Valid Portuguese work permit (required)

What’s in it for you?

• Contract type: 12-month contract from the first day of training (training fully paid)

• Working hours: Full-time, 40h/week

• Salary package (two options):

  • With accommodation (shared flat, bills included): €1040 gross/month

  • Without accommodation: €1240 gross/month

Additional benefits:

• Stable employment and career growth opportunities

• Family-style work environment within a multicultural company

• Opportunity to work for top brands in the travel industry

Your Future Company

Located in Lisbon, your future employer is a multinational leader in customer experience solutions, recognized worldwide as one of the best providers in the field. With more than 80 nationalities represented in their team, they take care of your career development, social integration, and relocation support while giving you the chance to work with leading global brands.