Are you passionate about technology and customer service? Represent the world’s biggest search engine and provide high-quality support for smart home devices while enjoying an international career in Lisbon.

Your responsibilities

• Respond to inbound customer requests and document case details

• Assist users with pre-sales questions, general inquiries, and technical issues

• Provide support through phone, email, chat, and social media channels

• Adapt the brand’s voice and tone across all communication platforms

• Ensure customer satisfaction with professional and friendly interactions

• Collaborate with a multicultural team in a dynamic environment

Your profile

• Native German speaker with good English skills

• Strong communication and customer service orientation

• Motivated, reliable, and committed to excellence

• Team player open to intercultural collaboration

• Sales or commercial background is a plus

• Experience in customer service or credit recovery is an advantage

Conditions and benefits

• Contract: Permanent (CDI) with a 3-month trial period

• Working hours: Monday to Sunday, rotating shifts 8:00–17:00

• Salary package:

  • 1,100 € gross/month (paid 14x)

  • Up to 200 € monthly performance bonuses

  • Meal vouchers of 7.23 € per workday

  • Partial reimbursement of transportation costs

  • Private health insurance and dental plan after 6 months

• Relocation support:

  • Reimbursement up to 400 € for initial flight after 6 months

  • 12 months of shared flat accommodation provided by the company (rental fee applies)

• Extras: Fully paid training, career development, and opportunities to work with global brands

Your future company

Founded by two French entrepreneurs in 2000, the company has grown into a global leader in customer experience solutions. With over 75,000 multilingual employees in 50+ countries, they partner with leading international brands and are now expanding their Lisbon hub.