Are you passionate about gaming and customer support? Join an international BPO leader in Lisbon and help resolve escalated cases for gaming products while enjoying life in one of Europe’s most vibrant capitals.

Your responsibilities

• Handle escalated customer inquiries, complaints, and technical issues

• Investigate and analyze data to identify root causes and provide effective solutions

• Communicate with customers via phone, email, or chat to resolve concerns

• Apply company policies and product knowledge to deliver timely resolutions

• Ensure excellent service quality and customer satisfaction

Your profile

• Native-level German speaker with C1 English

• Valid Portuguese work permit required

• Already in Lisbon or ready to relocate for an international career

• Motivated, detail-oriented, and committed to excellence

• Excited about intercultural communication and expat lifestyle

Conditions and benefits

• Contract: Permanent, 30-day probation period

• Working hours: Full-time, Monday to Friday, 9:00–18:00

• Salary: 850 € gross/month + bonuses

  • 50 € tech bonus

  • 200 € language bonus

  • 120 € performance bonus

  • 300 € loyalty bonus every 3 months

• Additional perks:

  • Health insurance after 6 months

  • Paid professional training

  • Employee discounts on products and services

  • Engaging company-wide initiatives

• Relocation package:

  • Flight reimbursement after 3 months

  • Up to 360 € monthly housing support for 12 months

  • Assistance with temporary and permanent accommodation

Your future company

Be part of a global BPO leader with 170,000 employees worldwide supporting over 750 top digital-first brands. You will join a multicultural environment focused on innovation, technology, and creating seamless customer experiences.

Why Lisbon?

Living in Lisbon means enjoying year-round sunshine, rich history, a welcoming international community, affordable living, and the perfect mix of urban lifestyle and Atlantic beaches.