Are you passionate about customer service and want to be part of a fast-growing food delivery brand? Join the international team in Lisbon and support clients, couriers, and partners from the office — no food delivery involved.
Your responsibilities
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Handle inbound customer inquiries (B2C) and provide effective solutions
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Make outbound B2B calls to attract new partners
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Support couriers with real-time problem-solving
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Record and manage data in the CRM system
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Ensure a high level of customer satisfaction
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Collaborate with colleagues to contribute to team and project success
Your profile
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Native-level German speaker with at least B2 English
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Strong communication and listening skills
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Committed, professional, and customer-oriented
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Team player with a drive for excellence
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Enthusiastic about intercultural environments and expat life
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Living in or willing to relocate to Lisbon
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Valid Portuguese work permit required
Conditions and benefits
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Contract: Fixed-term, renewable annually
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Working hours: Full-time, rotating shifts depending on project
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Salary:
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950 € gross/month with free accommodation (shared flat, bills included)
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1,300 € gross/month without accommodation
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Training: Intensive onboarding (4 weeks, paid at 50% of base salary, minus taxes)
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Relocation package:
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Flight reimbursement after 9 months
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Airport pick-up upon arrival
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Annual round-trip flight to home country (EU)
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Support with paperwork and bank account setup
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Extra perks:
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Private health insurance after 6 months
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Free Portuguese lessons, cooking classes, sports activities, and social events
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22 paid vacation days + Portuguese public holidays
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Career growth: Multiple development opportunities in different career paths
Why join this opportunity?
Work in a multinational company recognized as a global leader in sales and customer service solutions, with a team of over 80 nationalities. Live in Lisbon, a city offering vibrant culture, affordable lifestyle, a sunny climate, and an international community.