Are you passionate about travel and hospitality? Join the customer service team for IHG Hotels & Resorts in Lisbon and help travelers enjoy seamless journeys while building your international career.

Your responsibilities

• Assist customers during the booking process

• Provide accurate guidance and personalized travel solutions

• Follow up with travelers during their stay, including handling refunds when necessary

• Support and expand the client network by ensuring customer satisfaction

• Contribute to qualified lead generation for future bookings

Your profile

• EU citizenship or valid residency card

• Fluent in French with good English skills

• Passion for travel and the tourism industry

• Excellent communication and listening skills

• Motivated, committed, and customer-oriented

Conditions and benefits

• Contract: Long-term, renewable fixed-term contract

• Working hours: Full-time (40h/week), rotating shifts Mon–Sun (7 AM – 7 PM)

• Salary:

  • 1,040 € gross/month with free accommodation (shared flat, bills included)

  • 1,240 € gross/month without accommodation

• Relocation package:

  • Reimbursement of flight expenses after 9 months

  • Airport pick-up upon arrival

  • Annual return flight to home country (within the EU)

  • Assistance with paperwork and bank account setup

• Extra perks:

  • Free Portuguese lessons, cooking classes, sports activities, and social events

  • Real career growth opportunities across different paths

Why join this opportunity?

This is your chance to work with one of the world’s leading hotel groups, gain international experience, and enjoy a multicultural environment in Lisbon — all while helping travelers create unforgettable memories.