Are you ready for a new life and work experience in Portugal? Join an award-winning customer service provider in Lisbon and support top international brands while developing your skills in a multicultural environment.

Your responsibilities and impact as a Customer Service Agent:

• Answer incoming customer queries via phone, email or chat

• Identify issues and provide suitable solutions

• Ensure high customer satisfaction

• Record client information and case details in the CRM system

• Provide ad-hoc support as needed

• Collaborate with your team to achieve project success

Skills, qualifications and interests you need to succeed in this role:

• Native level of German and B2 level of English

• Great communication and listening skills

• Strong customer-oriented mindset and professionalism

• Team player with motivation and adaptability

• Excited about intercultural experiences

• Willing to relocate to Portugal (valid Portuguese work permit required)

What’s in it for you?

• Contract: Long-term fixed-term contract, renewable yearly

• Working hours: Full-time (40h/week), Monday–Friday, rotating shifts between 7 AM and 10 PM

• Salary (two options):

  • With accommodation (shared flat, bills included): 950–1050€ gross/month

  • Without accommodation: 1300–1500€ gross/month

• Relocation package:

  • Flight reimbursement after 9 months

  • Airport pick-up

  • Annual return flight to home country (EU)

  • Help with paperwork and bank account setup

• Extra perks:

  • Free Portuguese lessons, cooking classes, sports activities, and social events

  • Paid training (1–4 weeks)

  • Real internal career paths in an international environment

Your future company
With more than 80 nationalities, this leading multinational customer experience company offers a supportive and inclusive environment in Lisbon. Grow professionally while working with worldwide-known brands and living in Portugal’s vibrant capital.