Are you excited about the travel industry and ready to embark on a new adventure abroad? Join a multicultural team in Lisbon and support a fast-growing online travel agency offering flights and hotel bookings worldwide. Help French-speaking customers plan and manage their journeys while growing your international career in Portugal.

Your responsibilities and impact as a Travel Booking Specialist:

• Manage incoming customer enquiries via phone and email

• Handle bookings, rescheduling, alterations, cancellations, and upgrades

• Collect customer information and provide customised travel advice

• Assist clients with doubts, claims, financial considerations, destinations, and packages

• Support back-office tasks such as ticket issuing, booking modifications, and refunds

• Ensure high customer satisfaction and contribute to the company’s fast-paced growth

Skills, qualifications and interests you need to succeed in this role:

• Native French speaker with B2 English level

• Previous customer service or call centre experience (6 months) preferred

• Strong communication skills (written and oral)

• Customer- and quality-oriented with problem-solving mindset

• Ability to work under pressure, enthusiastic, analytical, and self-driven

• Valid Portuguese work permit or EU citizenship required

What’s in it for you?

• Contract: 6-month fixed-term contract

• Working hours: Monday to Saturday, rotating shifts between 8 AM and 8 PM

• Salary package: 890€ gross/month ×14 + up to 100€/month performance bonus + up to 70€/month complexity bonus + meal vouchers (7.23€/day) + partial transport reimbursement + private health & dental insurance after 6 months

• Relocation support (for candidates outside Portugal): reimbursement of initial flight up to 400€ after 6 months + shared flat accommodation for 6 months (rental fee applies)

• Fully paid training, fast-paced work environment, multicultural team

• Real opportunities for professional development and progression in the aviation/travel sector

Your future company
Founded by two French entrepreneurs in the 2000s, this leading Customer Experience Specialist works with over 50,000 employees worldwide. From its Lisbon hub, the company provides support for some of the most progressive brands in the travel and tourism sector.