Are you passionate about technology and ready to broaden your horizons abroad? Join the Lisbon support hub for one of the world’s biggest search engine and tech giants. Work in a multicultural environment while helping customers get the most out of their smart home systems.
Your responsibilities and impact as a Technical Advisor for Home Automation Systems:
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Respond to inbound customer requests and document case information
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Provide pre-sales advice, general information and technical support via phone, email and social media
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Maintain the brand’s tone of voice across all communication channels
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Ensure high customer satisfaction with friendly and effective assistance
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Collaborate with an international team in a fast-paced technical environment
Skills, qualifications and interests you need to succeed in this role:
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Native level of French with good English skills
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Motivated, customer-oriented and committed
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Excellent written and verbal communication
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Team player open to international work environments
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Previous customer service or credit recovery experience is a plus
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Desire to work abroad and learn new skills
What’s in it for you?
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Contract: CDI (permanent) with 3-month trial period
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Working hours: Monday to Sunday, rotating shifts between 8 AM and 8 PM
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Salary package: €890 gross/month (×14) + €100/month performance bonus + meal vouchers (€7.23/day) + private health & dental insurance (after 6 months)
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Relocation support: Reimbursement of initial flight up to €400 after 6 months + 12 months accommodation in shared flat provided (rental fee applies)
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Fully paid training
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Multicultural and international work environment
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Career development in a global tech company
Your future company
Created in 2000 by two French entrepreneurs, this company has grown into a global leader in customer experience with over 75,000 multilingual employees in more than 50 countries. From its Lisbon hub, it delivers innovative service solutions to some of the most influential tech brands in the world.