Are you looking for a new challenge abroad? Join a secure payment solutions company in Lisbon providing fraud-reduction and automated payment verification services to international B2B clients. Be part of a fast-growing environment while supporting businesses in ensuring safe transactions.

Your responsibilities and impact as a Support Agent will be:

• Support users by email and phone to verify payment information with third parties

• Maintain strong client relationships

• Ensure excellent customer satisfaction through professional and friendly communication

Skills, qualifications and interests you need to succeed in this role:

• Native French speaker (mandatory) with B2 level of English

• Motivated, reliable and committed to your work

• Strong written communication skills in French

• Team player open to working with many nationalities

• Previous customer service experience is a plus

• EU citizenship or valid Portuguese work permit required

What’s in it for you?

• Contract: full-time, 6-month temporary contract

• Salary: €890 gross/month ×14 + €120/month performance bonus + €100/month complexity bonus + meal vouchers of €7.23 per working day

• Schedule: rotating shifts – Monday to Friday 8 AM to 10 PM, weekends 8 AM to 5 PM

• Relocation: reimbursement of initial flight (up to €400) after 6 months

• Multicultural environment with international brands

• Challenging and fast-paced work atmosphere

• Fully paid training and strong career development opportunities

Your future company
Founded in 2000 by two French entrepreneurs, this global customer experience leader now employs more than 50,000 professionals worldwide. From their Lisbon hub, they support some of the most progressive brands with innovative solutions and excellent client service.