Are you interested in finance and excited about the idea of working abroad? Join a multicultural team in Lisbon and support customers of a leading banking client while growing your career in an international environment.

Your responsibilities and impact as a Banking Customer Service Agent:

• Call customers to transform online credit simulations into completed files

• Handle inbound calls, answer questions, and support customers with their requests

• Work within a diverse and multicultural team to deliver high-quality service

Skills, qualifications and interests you need to succeed in this role:

• Native French speaker (mandatory)

• Good level of English is a plus

• Motivated, committed, and customer-oriented

• Excellent communication and listening skills

• Team player, proactive, and willing to work with international colleagues

• Sales or commercial background is a plus

• Previous experience in customer service or credit recovery is an advantage

What’s in it for you?

• Contract: 6-month temporary contract

• Working hours: Monday to Friday, rotating shifts between 9 AM and 7 PM

• Salary package: 890 € gross/month ×14 + 200 €/month complexity bonus + up to 50 €/month performance bonus + meal vouchers of 7,23 €/workday + partial transport reimbursement + private health and dental insurance (after 6 months)

• Relocation package (for candidates outside Portugal): reimbursement of initial flight up to 400 € after 4 months + 4 months’ shared accommodation provided (rental fee applies)

• Challenging and fast-paced environment

• Opportunity to collaborate with major international brands

• Multicultural and international atmosphere

• Fully paid training and excellent opportunities for career growth

Your future company
Founded in 2000 by two French entrepreneurs, this company has become a global leader in customer experience, employing over 50,000 people worldwide. From their Lisbon hub, they support some of the most forward-thinking brands with outstanding customer service.