Are you passionate about social media and online communities? Join a dynamic international team in Lisbon and help shape the digital world for a leading social media platform. Whether you prefer assisting users directly or moderating content to uphold community standards, this role offers a great opportunity to grow your career while enjoying life in Portugal’s vibrant capital.

Your responsibilities and impact in this role:

Customer Service Specialist

• Provide friendly and professional assistance via phone, email, chat, and social media

• Respond to user questions and resolve issues efficiently

• Ensure high customer satisfaction through follow-up and quality support

Content Moderator

• Review and validate written, visual, and advertising content based on platform policies

• Ensure accuracy, quality, and compliance of user-generated content

• Contribute ideas to improve processes and safeguard the online community

Skills, qualifications and interests you need to succeed in this role:

• Native level of French and at least B2 level of English

• Passion for customer service, content moderation, or tech support

• Excellent listening and communication skills

• Energetic, proactive, and able to work in a fast-paced environment

• Excited by multicultural environments and willing to relocate to Lisbon

• EU citizenship or valid Portuguese work permit required

What’s in it for you?

• Contract: Open-ended contract (30 days probation)

• Working hours: Full-time (40h/week), 24/7 rotating shifts

• Salary: 850€ gross/month + 50€ language bonus + 120€ performance bonus (from 4th month)

• Relocation package:

  • 360€ monthly relocation allowance (first 3 months)

  • Help obtaining NIF and Social Security Number

• Extras:

  • Paid training

  • Fun company events and excellent work culture

Life in Lisbon offers:
A colourful city full of history, great weather, beach lifestyle, affordable living, delicious cuisine, friendly locals, and a large international community.

About the company
Your future employer is a global leader in the BPO industry with 170,000+ employees worldwide, supporting over 750 top digital brands. With cutting-edge tools and multicultural teams, they deliver seamless customer experiences and innovative solutions that make a difference.