Are you analytical, detail-oriented and passionate about technology? Join a fast-growing international team in Lisbon and help protect one of the world’s most innovative tech brands from fraudulent activity in e-commerce.
Your responsibilities and impact as a Fraud Prevention Agent will be:
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Investigating suspicious web-based purchases and deciding on order approval or cancellation
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Analysing data to detect unusual patterns, trends or deviations
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Contacting customers via phone and email to verify order details
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Recording and flagging emerging fraud issues while ensuring data protection and privacy compliance
Skills, qualifications and interests you need to succeed in this role:
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Native level of German and excellent English skills
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Strong analytical mindset and problem-solving abilities
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Attention to detail and accuracy under pressure
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Ability to work independently with minimal supervision
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Client- and service-oriented, motivated, and team-spirited
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Willing to relocate to Portugal for the medium to long term (not a summer role)
What’s in it for you?
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Contract: 6- or 12-month renewable contract
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Working hours: Full-time (40h/week), rotating shifts
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Salary options:
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With free shared accommodation (bills included): €950–1,000 gross/month (depending on experience)
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Without accommodation: €1,300–1,400 gross/month (depending on experience)
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Relocation package for international candidates:
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Reimbursement of initial flight expenses
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Airport pick-up
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Annual return flight to your home country within the EU
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Assistance with paperwork, bank account setup, etc.
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Benefits:
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Paid training
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Private health insurance from day one
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Free Portuguese lessons, cooking classes, sports and social activities
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Real pathways for internal career development
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Your future company
Based in Lisbon, this multinational company is recognised as one of the best providers of outsourcing solutions for customer experience, risk, and fraud support. With over 80 nationalities represented at their Portuguese hub, you’ll join an innovative and supportive community focused on growth and cultural exchange.