Are you already based in Portugal and looking to grow your career in customer service? Do you have a passion for media & entertainment and want to work in a multicultural environment in Lisbon? If you are a native French speaker with great communication skills, this opportunity could be perfect for you.

Your responsibilities and impact as a Customer Service Representative will be:

• Supporting customers via inbound social media, live chat, email, and phone (small percentage)

• Assisting with subscription, invoicing, and technical troubleshooting queries

• Logging customer interactions, issues, and actions in internal systems

• Ensuring high customer satisfaction through professional and friendly communication

Skills, qualifications and interests you need to succeed in this role:

• Native level of French with good English skills (minimum B2)

• Currently living in Portugal (only candidates located between Coimbra and Algarve can be considered)

• Excellent written and verbal communication skills

• Customer-oriented, proactive, and a strong team player

• Motivation, commitment, and adaptability

• Previous customer service experience is an advantage

What’s in it for you?

• Full-time position with a 6-month temporary contract

• Salary: €890 gross/month ×14, plus bonus up to €100/month

• Benefits: €7.23 meal voucher per working day

• Schedule: Rotating shifts Monday to Sunday, between 8 AM and 9 PM

• Full training provided and multicultural team environment

Your future company
Founded by two French entrepreneurs in 2000, this company has grown into a global leader in customer experience, employing more than 50,000 people worldwide. From their Lisbon hub, they provide support for some of the world’s most innovative media and entertainment brands.