Are you looking for a new adventure abroad and excited about joining a multicultural team in Lisbon? Work for an innovative online travel agency and help customers from the French market with exceptional travel planning and support — all while enjoying life in Portugal’s sunny capital!

Your responsibilities and impact as a Travel Booking Specialist will be:

• Managing incoming customer queries by phone and email in a travel service environment

• Handling bookings, upgrades, rescheduling, cancellations, and claims

• Gathering information from clients and providing tailored travel solutions

• Assisting with hotel and flight reservations through both low-cost and regular airlines

• Managing back-office processes (ticket issuing, modifications, cancellations)

• Delivering excellent customer service and ensuring client satisfaction

Skills, qualifications and interests you need to succeed in this role:

• Native level of French and B2 level of English

• Previous experience (6+ months) in Customer Service or Call Center is a plus

• Excellent written and verbal communication skills

• Ability to work under pressure and multitask

• Strong problem-solving, analytical, and teamwork skills

• Customer- and quality-oriented attitude

• EU citizenship or valid Portuguese work permit required

What’s in it for you?

• Contract: 6-month fixed-term contract

• Working hours: Monday to Saturday, rotating shifts between 8 AM and 8 PM

• Salary package:

  • 890€ gross/month ×14

  • Up to 100€ monthly performance bonus

  • Up to 70€ monthly complexity bonus

  • 7.23€ meal vouchers per workday

  • Partial transportation reimbursement

  • Private health and dental insurance after 6 months

• Relocation support (for candidates outside Portugal):

  • Initial flight reimbursement up to 400€ after 6 months

  • Accommodation in a shared flat for 6 months (rental fee applies)

• Fully paid training

• Fast-paced, multicultural work environment

• Career development and opportunities to grow in the aviation and travel sector

About the company
Founded by two French entrepreneurs in the 2000s, this international Customer Experience Specialist now has more than 50,000 employees worldwide. From its Lisbon hub, it provides customer support for some of the world’s most innovative brands.