Do you have a passion for the travel and tourism industry? Do you enjoy ensuring that journeys go exactly as planned? Join a leading international company in Lisbon and help make travellers’ experiences a success from start to finish.

Your responsibilities and impact as a Customer Service Agent in the travel industry will be:

• Managing bookings by altering, cancelling, or creating new reservations via phone, email, and chat

• Assisting clients in the after-sales process by answering inquiries and handling requests

• Managing reservations back-office tasks such as ticket issuing, modifications, and cancellations

Skills, qualifications and interests you need to succeed in this role:

• Native level of German and good level of English

• Enthusiasm for travel and the tourism industry

• Strong communication and active listening skills

• Energy, proactivity, and the ability to work in a fast-paced environment

• Interest in intercultural communication and the expatriate lifestyle

• Already living in or willing to relocate to Lisbon

• Valid Portuguese work permit

What’s in it for you?

• Salary of 1,235€ per month (x14 per year) + 150€ bonus per month

• 6€ meal voucher per workday

• Full-time job (40h/week), rotating shifts Monday to Sunday between 8 AM and 10 PM

• 12-month contract starting from day one of training (training fully paid)

• Financial support for relocation

• Private health insurance from the start of the contract

• Family-style work environment with an international and multicultural team

• Opportunities to work with top global companies and develop your career

Life in Lisbon:

• Colorful city with a rich cultural history

• Affordable lifestyle for a European capital

• Delicious Portuguese cuisine and vibrant café culture

• Warm climate all year with beaches nearby

• Friendly people and a large international community

Your future company:
This fast-growing multinational has over 50,000 employees worldwide, supporting more than 500 well-known brands. By combining technology with a human touch, they deliver exceptional customer service across the globe and are ready to welcome new talent to their Lisbon office.