Join a global leader in customer experience services and work for one of the most recognized American multinational technology companies in the world. As a French-speaking Technical Support Specialist, you will assist users with their smart home devices, deliver high-quality technical solutions, and ensure customer satisfaction in a multicultural and innovative environment.

Your Responsibilities

• Provide technical support by responding to inbound customer requests and documenting case information.

• Assist users with pre-sales questions, general inquiries, and troubleshooting via phone, email, and social media.

• Adapt the brand’s tone of voice for both private and public interactions, including forums and e-commerce reviews.

• Ensure an outstanding customer experience by responding in a friendly and solution-oriented manner.

• Collaborate within a diverse, international team.

Your Profile

• Native level of French and a good level of English.

• At least 1 year of experience in technical troubleshooting (mandatory).

• Strong communication and problem-solving skills.

• Ability to write clearly and accurately in French.

• Team-oriented and open to working with multiple nationalities.

• Sales or commercial experience is a plus.

• Prior customer service or credit recovery experience is a plus.

What’s in It for You

• Contract: CDI with a 3-month trial period.

• Schedule: Monday to Friday rotating shifts (8 AM – 10 PM) and weekends (8 AM – 5 PM), with 2 rotating days off.

• Salary Package:

  • €830 gross/month x14

  • €120 gross/month language bonus

  • Up to €100 monthly performance bonus

  • €7.23 meal vouchers per workday

  • Partial transportation reimbursement

  • Private health insurance and dental plan after 6 months

• Relocation Support for International Candidates:

  • Reimbursement of flight costs up to €400 after 4 months.

  • 4 months of shared accommodation (rental fee applies).

• Benefits: Fully paid training, professional development programs, and career growth opportunities.

Your Future Company
Founded by two French entrepreneurs in 2000, this international Customer Experience Specialist has over 50,000 employees worldwide. Based in Lisbon’s vibrant hub, they work with some of the most progressive brands in technology, offering an inclusive, multicultural environment that fosters growth and innovation.