Join one of the world’s most iconic streaming platforms and help shape the future of global entertainment. If you are passionate about TV series and movies, and enjoy helping people get the most out of their subscriptions, this is your chance to combine work with your passion in vibrant Lisbon.

Your Responsibilities

• Respond to customer inquiries via phone, email, and chat.

• Identify technical or account issues and provide effective solutions.

• Ensure a high level of customer satisfaction by delivering friendly, efficient service.

• Accurately record customer interactions in the CRM system.

• Provide ad-hoc support to customers and contribute to the team’s success.

• Work collaboratively in a dynamic, multicultural environment.

Your Profile

• Native-level German speaker with at least a B1 level of English.

• Strong communication skills and active listening abilities.

• Passion for movies, series, and entertainment.

• Energetic, proactive, and comfortable working in a fast-paced environment.

• Interest in intercultural exchange and willingness to relocate to Lisbon.

What’s in It for You

• Contract: Long-term, renewable annually.

• Working Hours: Rotating shifts, 5 days per week, weekends included, between 8 AM and 9 PM.

• Salary Options:

  • With free accommodation (shared flat, all bills included): €950 – €1,000 gross/month.

  • Without accommodation: €1,300 – €1,400 gross/month.

• Training: Fully paid (6 days) at 90% of your hourly wage.

Relocation Package (for international candidates)

• Reimbursement of initial flight after 9 months.

• Airport pick-up upon arrival.

• Yearly two-way flight ticket to your home country within the EU.

• Assistance with paperwork, bank account opening, and integration.

Extra Perks

• Free Portuguese lessons, cooking classes, sports activities, and social events.

• Real opportunities for career progression across different projects.

Your Future Company
Based in Lisbon, this multinational is a recognized leader in customer service solutions and works with some of the world’s most prestigious brands. With over 80 nationalities in their team, they provide a supportive, diverse, and dynamic work environment where you can grow personally and professionally.