Join a global leader in customer experience solutions and support one of the most recognized brands in the banking sector. You will handle client requests, ensure smooth banking operations, and be part of a multicultural team in Lisbon, Portugal.

Your Responsibilities

• Handle customer banking-related queries primarily via email (e.g., requests to increase card plafond).

• Perform administrative tasks related to banking activity based on project needs.

• Coordinate office activities and operations to ensure efficiency and compliance with policies.

• Create and maintain records and databases for personnel, financial, and other data.

• Collaborate in a multicultural team environment with colleagues from diverse backgrounds.

Your Profile

• Native-level French speaker (mandatory).

• Motivated, committed, and willing to work abroad.

• Strong written communication skills in French.

• Team player, adaptable, and comfortable working in a multicultural setting.

• Plus: Sales or commercial background, previous customer service or credit recovery experience.

What’s in It for You

• Contract: 6-month temporary contract.

• Working Hours: Monday to Saturday, rotating shifts from 7:00 AM to 7:00 PM.

• Salary & Benefits:

  • €890 gross/month x 14 months.

  • Up to €100/month performance bonus.

  • Meal vouchers (€7.23/workday).

  • Partial reimbursement of transportation costs.

  • Private health insurance and dental plan after 6 months.

Relocation Package (for candidates outside Portugal)

• Reimbursement of initial flight ticket (up to €400) after 4 months.

• 4 months’ accommodation in shared flat (rental fee to pay).

• Transportation costs to home country for vaccination appointments.

Additional Perks

• Opportunity to work with leading international brands.

• Fully paid training, professional development, and career growth.

• Multicultural and international work environment.

Your Future Company
Founded by two French entrepreneurs in 2000, this company has grown into a global customer experience specialist with over 50,000 employees. In their Lisbon hub, they provide exceptional customer service for some of the world’s most innovative and prestigious brands.